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Hysio Sickness Absence Case Management
AI Voice-Driven Reporting for sickness absence case managers
Keep actions, perspectives and deadlines together while Hysio organises the contact report, case evaluation, meeting and handover in a process-oriented way.
Spoken care information from your care encounter
Sickness absence case management
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Hysio turns spoken information into a report. Choose the report format for the conversation you are documenting.
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- Hysio Sickness Absence Case Manager Contact Report
- Hysio Sickness Absence Case Manager Case Evaluation
- Hysio Employer-Employee Meeting
- Hysio Sickness Absence Case Manager Handover
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Check names, facts and agreed actions. Edit the text where needed before using the report in your records.
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Hysio Sickness Absence Case Management
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Quick answer Report types for the sickness absence case manager 50 questions with cited sources
Quick answer
From absence meeting to agreements with action owners
Hysio organises absence contacts into perspectives, process status, agreements, action owners, deadlines, blockages and a checked handover.
Contact report, case evaluation, meeting with employer and employee, and handover each have their own place in the absence process. Hysio does not make a diagnosis, does not assess work incapacity, takes no statutory reintegration decision and gives no legal advice of its own.
- Which report types belong to absence support?
- Voice-driven reporting, or AI documentation, starts from what you say about the action plan. Hysio works with what was said and you check the report. There are four types, from contact report to handover. [1] [2]
- What stays tied to the source?
- What the employee says, what the employer reports and what the occupational physician has released in functional terms are each kept separate. [2] [6]
- Who determines the content?
- You, as the case manager. Here, reliable means: every agreement you mention gets its source, action owner and timeframe. [5] [1]
- Documentation formats 4 profession-specific formats
- Question bank 50 questions on agreements, process status and privacy
- Sources Sources on the action plan, reintegration report and first-year evaluation
- Responsibility The sickness absence case manager checks and authorises the record entry.
Sickness absence case management and voice-driven reporting
What does a sickness absence case manager do? #
A sickness absence case manager keeps a clear overview of the process around contact, agreements, actions, deadlines and the parties involved. The case manager connects employee, employer and authorised healthcare professionals without taking over the medical judgement. Hysio can organise that process information. The platform does not make a diagnosis, does not determine incapacity for work and does not give independent legal advice. With voice-driven reporting, you dictate the agreements, actions and deadlines after a conversation, and Hysio sets them out clearly per party. [1] [6] [4]
What is the difference between process support and medical assessment? #
Process support focuses on who carries out which action, when an agreement is followed up and which information is still missing for it. Medical assessment concerns health and functioning and is carried out by an authorised healthcare professional. Hysio can place process information alongside authorised functional source information, but does not draw a medical conclusion. The case manager guards the process boundary. [1] [6] [3] [4]
Which perspectives belong in a sickness absence case? #
The employee's perspective concerns the situation as experienced, agreements and progress. The employer can provide information about work, tasks, contact and implementation. Authorised healthcare professionals may provide functional or medical source information within their own role. Hysio keeps these perspectives separate. The case manager makes similarities, differences and actions visible. [2] [6] [1]
What place does the Wet verbetering poortwachter (Dutch Gatekeeper Improvement Act) have in process documentation? #
The Wet verbetering poortwachter (Dutch Gatekeeper Improvement Act) prescribes fixed process moments: a plan van aanpak (action plan), a progress review every six weeks, an eerstejaarsevaluatie (first-year evaluation) and a reintegration report with a WIA application. These moments give the process report a fixed rhythm: which agreement was made, who carries out the action and when the next evaluation follows. Hysio can organise those agreements along that rhythm, but does not give a legal explanation or a judgement on compliance. The case manager follows their own working method and brings in authorised experts for substantive questions. [2] [6] [4]
Why are action owners and deadlines important? #
An agreement can only be followed up properly once it is clear who carries out the action, what exactly happens and when feedback or evaluation takes place. Hysio can show the action owner, deadline and status separately. The platform does not make an agreement on behalf of the employee or employer. The case manager checks that what is recorded matches what was actually discussed. [2] [6]
Which information from an occupational physician may a case manager use? #
Only use the functional or process information that the authorised healthcare professional has reported back for the chosen purpose and recipient. Medical details are not automatically needed for process support. Hysio can make the source and data category visible, but does not select independently. The case manager guards the information boundary and refers medical questions back. [3] [6] [4]
Can a case manager decide whether reintegration needs to be adjusted? #
A case manager can flag that an agreement is not feasible, record an action or organise a consultation. A medical assessment or formal decision on suitable work, incapacity for work or a reintegration route lies with the authorised healthcare professional or party. Hysio organises the process, but does not take over any decision. The case manager makes the open question and its owner visible. [4] [6] [5] [1]
What is process status in an absence record? #
Process status shows which agreement has been made, which action is under way, what has been completed, what has changed and which point is still open. It is not a medical status and not a judgement on rights or obligations. Hysio can structure that status. The case manager checks that it is up to date and records changes with date and source. [2] [6] [4]
How do you deal with a difference of opinion between employee and employer? #
Describe both perspectives factually, name the concrete difference and record which question or agreement is still open. Avoid a process note that holds one party responsible without substantiation. Hysio can organise the difference, the action owner and the follow-up. The case manager facilitates the process and brings in suitable expertise. [2] [6] [5] [1]
Who remains responsible for a process report? #
The case manager remains responsible for an accurate account of contact, agreements, process status, action owners and handover within their own role. Hysio makes the report readable, but does not take over any legal or medical judgement. So check sources, recipients, privacy and open actions. The healthcare professionals involved remain responsible for their own substantive assessment. [5] [1] [4] [6]
Documentation formats for absence support
When do you write a contact report as a case manager? #
The Contact Report is the documentation format for one clearly defined contact within Hysio Sickness Absence Case Manager. This format suits a contact with the employee, employer or an authorised healthcare professional in which the reason, perspectives, agreements, action owners and deadlines are recorded. The report makes process status and differences of opinion visible. Hysio does not determine medical content. The case manager checks that the note stays limited to information that serves the purpose of the process. [7] [5] [2] [6]
What do you compare in a case evaluation? #
The case evaluation places earlier agreements, completed and changed activities, actual return to work, perspectives, source information, blockages and new actions side by side. This shows what the process has achieved and where adjustment is needed. Hysio does not draw a medical or legal conclusion. The case manager discusses the evaluation with the right people involved. [8] [5] [2] [6]
When do you record a three-way meeting with employer and employee? #
The Employer-Employee Meeting is intended for the occasion when employee and employer sit down together. This format is intended for a joint conversation about the purpose of the process, perspectives, work, tasks, adjustments, permitted functional information and open points. The format keeps the perspectives of employee and employer separate before joint agreements are noted. Hysio does not choose a solution. The case manager records who carries out which action and when the evaluation takes place. [9] [5] [2] [6]
What do you include in the handover of an absence case? #
A handover contains the purpose and verified recipient, role context, case and employment context, timeline, current process status, perspectives, agreements, open actions, documents and handover conditions. Medical record information gets a separate marker. Hysio does not send anything independently. The case manager checks receipt, authorisation, necessity and the status of the document. The documentation format organises the conversation; substantive approval only follows after review by the authorised healthcare professional. [10] [5] [3] [6] [1]
How do you choose the right documentation format for an absence contact? #
Choose the Contact Report for a single process contact, the Case Evaluation for comparison and adjustment, the Employer-Employee Meeting for a joint conversation and the Handover for a checked handover to a verified recipient. Always look at the purpose, who is present and the data boundary. Hysio helps organise, but the case manager decides which format represents the contact correctly. [7] [5] [8] [9] [10]
How do you record progress in a case evaluation? #
Use earlier agreements as a reference and then describe what was actually carried out, not carried out or changed. Note return to work, perspectives, professional source information, blockages and new actions in chronological order. Hysio can structure that comparison. The case manager does not independently assess why someone is not working and does not formulate a medical explanation. [8] [5] [2] [6] [4]
What makes an employer-employee meeting traceable? #
Note the purpose, those present and their roles, set out both perspectives and then describe the work, tasks and adjustments discussed. Keep permitted functional source information clearly separate. Close with joint, disputed and open points, actions, owners and deadlines. Hysio can guard the order. The case manager checks agreement and status. [9] [5] [2] [6]
How do you make a handover verifiable? #
Start with the verified recipient and the purpose of the handover. Only add current process information, agreements, open actions and relevant documents, with source and period. Mark medical record information separately and note receipt or validation. Hysio can structure this, but does not send anything. The case manager authorises the content in line with their own agreements. [10] [5] [3] [6] [1]
Does voice-driven reporting work for an absence meeting? #
Yes, a suitable documentation format is intended to organise a spoken or dictated process note into perspectives, agreements, actions and follow-up. Hysio does not add medical information or legal interpretation that was not said. The case manager checks names, roles, dates, action owners and recipient. A conversation only becomes a usable record entry after that substantive check. [7] [5] [1] [3] [6]
What do you check before an absence report is shared? #
Check the purpose, participants, source, period, medical information, data category, recipient, agreements, action owners and document status. Make sure no process fact has been phrased as a medical judgement and whether a disputed agreement remains recognisable. Hysio makes the checkpoints visible. The case manager decides whether sharing is permitted and records receipt where needed. [5] [1] [3] [6] [2]
Agreements, privacy and process frameworks
What belongs in a plan van aanpak (action plan)? #
A plan van aanpak (action plan) can contain goals, activities, responsibilities, deadlines and evaluation moments that employee and employer discuss together. Hysio can organise such agreements once they have been made. The platform does not determine which step is legally or medically required. The case manager checks wording, the people involved and alignment with the applicable process agreements. [2] [6] [4]
How do you record an eerstejaarsevaluatie (first-year evaluation) in a process-oriented way? #
Describe the starting situation, earlier agreements, progress, actions carried out, perspectives, bottlenecks and the new agreements with owner and deadline. Keep medical source information limited to what is authorised and necessary. Hysio does not assess incapacity for work. The case manager checks that the evaluation represents the current process correctly. [2] [6] [3]
What is a reintegration report (re-integratieverslag) in relation to case management? #
The reintegration report (re-integratieverslag) brings together process information on the efforts, agreements and progress that are relevant to the procedure concerned. A case manager can keep careful track of source, period and status. Hysio does not write a legal judgement and does not fill in missing activities. The case manager checks completeness and has authorised healthcare professionals approve their own content. [2] [6] [4]
When can a deskundigenoordeel (expert opinion) be relevant? #
A deskundigenoordeel (expert opinion) is a separate route for an assessment by a competent body when there is a dispute or question about reintegration. Hysio can record a request, reason or process action as an open point, but does not give an expert opinion itself. The case manager discusses the route in line with their own procedure and monitors the follow-up. [4] [6] [2]
How do you deal with medical data in a process record? #
In a process record, only keep what is needed for the current contact or agreement: source, date and data category stay recognisable for every medical detail. Do not copy a medical detail again when a work-focused summary is enough. Hysio can keep source and data category visible, but does not independently decide what remains. The case manager decides what the record needs and passes medical questions on. [3] [6] [4]
How do you make consent and recipient visible? #
Record for which purpose information is shared, who the recipient is, which data category is involved and which authorisation or agreement applies. General consent is not automatically appropriate for every document. Hysio can structure these fields. The case manager checks the specific handover and the status of the document. [3] [6] [5] [1]
What do you do when an action has not been carried out on time? #
Describe the original agreement, the planned deadline, the actual status and the reason only when a source has given it. Note a new action owner and deadline if that has been agreed. Hysio can show the delay and the follow-up. The case manager does not establish blame and does not determine a sanction. [2] [6] [4]
How do you keep employer and employee information separate? #
Use separate source sections and write down, per perspective, what has concretely been reported about work, contact and implementation. Then note joint agreements and disputed points. Hysio can keep the roles visible. The case manager does not share medical details without an appropriate framework and does not draw a conclusion from a difference of opinion. [2] [6] [3]
Can Hysio independently decide on a statutory reintegration step? #
No. Hysio can organise deadlines, agreements and open questions, but does not decide whether a statutory step has been taken, needs to be adjusted or has been carried out sufficiently. The case manager follows their own procedure and brings in authorised healthcare professionals or bodies. The platform does not give legal advice and does not fill in a missing process step. [4] [6] [5] [1]
Why is document status important in a handover? #
The status shows whether a document is a draft, a checked version, a sent document or a received handover. Without a status, an old agreement can be mistaken for the current situation. Hysio can show version and receipt details. The case manager checks the status and records changes with date and source. [2] [6] [3]
Process status, language and differences
How do you distinguish an agreement from a goal? #
A goal describes what the people involved want to achieve; an agreement describes the concrete action, owner and deadline. Keep the two separate so that a wish does not appear as a completed result. Hysio can structure goal, action and status. The case manager checks that the text matches what was actually discussed. [2] [4] [6]
How do you handle the employee's perspective with care? #
Give the employee room to describe their own situation, work, contact and progress as they experience it. Note this as a perspective and not as a medical conclusion or established process fact. Hysio can place the source recognisably. The case manager discusses differences respectfully and records joint and open points separately. [2] [6] [1]
How do you handle the employer's perspective? #
Only describe what the employer actually reports about tasks, contact, adjustments, planning and actions carried out. Keep assumptions about motivation or health out of the process note. Hysio can set the employer's source apart. The case manager checks whether the information is relevant and whether the employee has an appropriate opportunity to respond. [2] [6] [3]
How do you cite information from an authorised healthcare professional? #
Note the healthcare professional, date, question and permitted functional or process information as close to the source as possible. Keep the professional assessment separate from the process action that follows from it. Hysio can link source and action. The case manager does not make their own medical interpretation and does not record the source more broadly than necessary. [2] [6] [4]
How do you make a process blockage clear? #
Name the concrete blockage, how long it has been going on, which agreement or action it affects and which information is still missing. Note the perspective of those involved without establishing blame. Hysio can organise the blockage, owner and next step. The case manager discusses escalation or expert consultation when the process calls for it. [2] [6]
What do you do with a disputed agreement? #
Record who understands the agreement differently, which wording both parties mention and which action is needed to gain clarity. Do not set the status to completed while the point is still open. Hysio can show the difference and the follow-up moment. The case manager facilitates clarification without giving a legal judgement themselves. [2] [6] [4]
How do you build a timeline of absence contacts? #
Organise the contact date, participants, reason, agreements made, actions carried out, source information received and next evaluation. State when a document was received later than the contact. Hysio can structure the timeline. The case manager checks that a later source is not presented as earlier knowledge. Put the current status next to the earlier agreement so that any change stays checkable. With voice-driven admin you briefly dictate after each contact what was agreed. [2] [6]
Which facts belong in a process report? #
Facts are concrete events, agreements, dates, participants and information received that a source has provided. An interpretation or judgement gets its own source and wording. Hysio can place those elements side by side. The case manager checks the text and leaves medical or legal conclusions to authorised healthcare professionals. [2] [6] [4]
How do you prevent a process note from looking like a medical judgement? #
Use process words such as discussed, agreed, carried out, open and reported back. Do not write a diagnosis, cause or functional capacity if it has not been provided by an authorised healthcare professional. Hysio can show source and data category. The case manager refers substantive medical questions back and guards their own role. Note the boundary explicitly as soon as the question falls outside the agreed expertise or assignment. [4] [6] [3]
Why is an audit trail useful in case management? #
An audit trail shows when a contact took place, which sources were used, which version was checked and who picked up the action. That helps with the handover and evaluation of the process. Hysio can organise that data. The audit trail does not prove medical or legal correctness; the case manager checks the content. [2] [6] [5] [1]
Practical questions from the absence process
How do you record a return to adjusted work? #
Describe which duties have actually started, which adjustments have been agreed, who carries them out and when the evaluation follows. Keep the perspectives of employee and employer separate and only include authorised functional information. Hysio does not make a judgement on medical fitness. The case manager monitors the action and status. [2] [6] [4]
What do you do when an employee and employer remember an agreement differently? #
Record both accounts with a date and name the difference without choosing one version as fact. Plan a clarification or a new conversation and assign an action owner. Hysio can structure the open point. The case manager facilitates the process and does not give an independent legal or medical judgement. [2] [6]
How do you prepare a first case management contact? #
Record the purpose of the process, the roles involved, the current status, earlier agreements and the desired next step. Only ask for information that is needed for process support. Hysio provides the structure for contact, source and action. The case manager checks privacy, the recipient and open medical questions before the note is shared. [2] [6] [3]
How do you write a case evaluation after an unsuccessful return to work? #
Describe the original agreement, what was actually tried, which change was reported, which perspectives exist and which professional source information is permitted. Avoid an explanation of the reason when it has not been assessed. Hysio can organise blockages and new actions. The case manager organises the follow-up with the authorised healthcare professionals. [8] [5] [4] [6] [2]
How do you record a conversation about workload? #
Note what the employee and employer each say about tasks, planning, contact and the workload they experience. Describe agreed actions, such as a conversation about work organisation, without assuming a medical cause. Hysio keeps sources separate. The case manager guards the process agreement and refers health questions to an authorised healthcare professional. Check the chosen format after the contact and mark every part that still needs professional validation. [9] [5] [2] [6] [3]
What belongs in a handover when the case manager changes? #
Include the current status, the relevant period, earlier and open agreements, action owners, the roles involved, authorised source information and the next deadline. Mark medical record information and the receipt status. Hysio can structure the handover, but does not share anything independently. The handing-over case manager checks purpose, recipient and completeness. Check the write-up against the purpose of the contact and keep open points visible until the healthcare professional has assessed them. [10] [5] [3] [6] [2]
Can Hysio record a sanction or obligation? #
No. Hysio can organise a process fact or agreement stated by an authorised party as source-bound information. The platform does not determine a sanction, obligation or reproach and does not give legal advice. The case manager records the source and status and passes substantive questions on to the authorised party. [4] [6] [5] [1]
How do you correct an error in a process report? #
Compare the text with the original note, the people involved and the source of the agreement. Correct the factual part, note the change where necessary and check the action owner, deadline, recipient and status again. Hysio helps with the report. The case manager decides which version belongs in the process record. [5] [1] [2] [6]
How does a case manager differ from an occupational physician? #
The case manager mainly oversees process, communication, agreements and progress. The occupational physician assesses health, functioning and medical or work-related questions from their own expertise. Hysio can record both roles recognisably. The platform does not have the case manager make a medical assessment and does not turn process status into medical advice. [1] [6] [4]
Who is responsible for the absence record after voice-driven reporting? #
The case manager remains responsible for process information, agreements, action owners, deadlines and a careful handover within their own role. Authorised healthcare professionals remain responsible for medical or work capacity assessment content. Hysio organises and makes status visible, but does not decide or send anything independently. So check every recipient and every open point before saving. [5] [1] [3] [6] [4]
Sources
- 1 UWV: Plan van aanpak Accessed on 2026-09-01
- 2 UWV: Verslag van de re-integratie Accessed on 2026-09-01
- 3 UWV: Eerstejaarsevaluatie Accessed on 2026-09-01
- 4 UWV: Deskundigenoordeel Accessed on 2026-09-01
- 5 Hysio: Beroepsprofiel casemanagers verzuim (interne Hysio-documentatie) Accessed on 2026-09-01
- 6 Hysio: Beroepsprofielonderzoek casemanagers verzuim (interne Hysio-documentatie) Accessed on 2026-09-01
- 7 Hysio: Hysio Casemanager Verzuim Contactverslag (interne Hysio-documentatie) Accessed on 2026-09-01
- 8 Hysio: Hysio Casemanager Verzuim Casusevaluatie (interne Hysio-documentatie) Accessed on 2026-09-01
- 9 Hysio: Hysio Werkgever-Werknemergesprek (interne Hysio-documentatie) Accessed on 2026-09-01
- 10 Hysio: Hysio Casemanager Verzuim Overdracht (interne Hysio-documentatie) Accessed on 2026-09-01
Hysio creates the report. You remain responsible for what you save in the record.