Hysio helps healthcare professionals turn spoken or written information into a draft report, letter or other care documentation. Choose an available AI assistant for your task. You review and edit the result before using it in your work.
Frequently asked questions
Your questions.
Clear answers.
From your first report to your subscription and privacy. Find the answer you need.
50 answers6 topics
About Hysio
7Hysio is for healthcare professionals who want help with documentation and other administrative tasks. Who it’s for lists the care fields and professional profiles. Read the information for your profession to see what support is described.
Find your profession on Who it’s for, by name or care field. A profile page does not guarantee that every described feature is already available for your account. If your profession is missing or you are unsure about the fit, contact us.
Hysio is intended to support administrative work. It does not diagnose, perform triage or make treatment decisions. You assess each draft using your professional judgement. The scope and rationale are set out in the MDR position document.
You remain responsible for the content you use in care. Check each draft for accuracy, completeness and appropriate wording. Correct errors before adding the text to a record or sharing it with someone else.
Hysio was founded by Adam Hourmat, a physiotherapist. It grew out of his day-to-day work in care and his wish to spend less time on administration. Read his story on About Hysio.
Yes. You can try Hysio for 14 days without a credit card, with a one-off trial allowance. Use it to explore the available assistants within your profile. How much you can create depends on your input and processing; no fixed number of sessions is guaranteed.
Using Hysio
8An AI assistant helps with a particular task, such as writing a report, letter or summary. The available assistants depend on your profile and access in Hysio. You provide information, review the draft and edit it where needed.
Use the report assistant available for your profile. Provide information from the care contact, for example as a dictation or recording. Hysio turns it into a draft. Review the content and transfer the approved text to the correct record.
Explain that Hysio helps prepare your report and that you check the text. Discuss how you will use their information and whether you want to record the conversation beforehand. You can read the client information together or share the page.
That varies by care contact and working method. Hysio helps turn information into a draft; checking and adding details are still necessary. The calculator on Pricing gives an estimate based on assumptions and your input, not a measured average or guaranteed result.
Edit the draft before using it. Speech recognition and text generation can miss or misinterpret information, for example when there is background noise or unclear input. Check names, numbers and relevant care information particularly carefully. Contact us about recurring problems.
Hysio presents the result as a draft for you to review. The session view includes a warning that review is required. Do not assume that this warning appears in every copied or exported text. Your own review of the content is still necessary.
Processing time depends on factors such as the length of your input and processing availability. There is no fixed turnaround time for each report. Wait for the result in Hysio and review it before using it.
You can use the Hysio interface in Dutch or English. This does not mean that every assistant supports the same input or output languages. If you need a particular language for a recording, report or letter, ask us beforehand whether that use is supported.
Subscriptions and usage
15Starter costs €20, Pro €40 and Unlimited €80 per month. Annual billing costs €200, €400 and €800 per year respectively. All amounts exclude VAT. See Pricing for the current comparison and indicative allowance.
Consider how much documentation you want to create and the allowance you need. Starter, Pro and Unlimited offer increasing allowances. Personal support is included in all three. Compare plans on Pricing and use your trial to explore your working method.
In the subscription comparison, a session means turning a care contact, such as a consultation or intake, into a report. The stated numbers are estimates. Longer input, documents, other assistants and generating a new version all draw on the same allowance.
You cannot start new AI processing when your trial expires or your trial allowance is fully used. You decide whether to take out a paid subscription. The trial does not automatically become a paid subscription.
Once your allowance is fully used, you cannot start new AI processing until more allowance becomes available. Your monthly allowance renews even with annual billing. Review your subscription or discuss your usage with us. Contacting us does not automatically provide extra allowance.
Monthly billing charges you each month. Annual billing charges you upfront for twelve months at the price of ten. Your allowance renews monthly in both cases. Annual billing does not give you a whole year’s allowance to use immediately.
Yes. Cancel through your subscription in Hysio. Your subscription continues until the end of the paid period: your paid month for monthly billing, or your paid year for annual billing. It will not renew after that.
Yes, through your subscription in Hysio. An upgrade can take effect after payment, with a prorated adjustment. A downgrade or a change from annual to monthly billing takes effect at the end of the current period. Check the details before confirming.
Unlimited provides a large but finite allowance per personal account. The indicative session count is not a guaranteed minimum. New AI processing also stops on Unlimited when the allowance is fully used. Fair use explains personal use and the monthly allowance.
The first healthcare professional pays the full Pro or Unlimited rate. Each additional colleague receives 10% off their own Pro or Unlimited subscription. On Pricing, you can estimate costs for 2–100 people, including mixed plans. This is an enquiry estimate, not an order.
Configure your team on Pricing and choose a team demo. Your team details are included in the enquiry. During the demo, we discuss what is possible for you, including setup, administration and billing. The estimate does not confirm that these team features are already available.
No. Each account is personal. Do not share your sign-in details with colleagues. If several healthcare professionals want to use Hysio, check the team estimate and discuss a suitable setup during a team demo.
A HysioCode is a personal referral code. If you meet the conditions for referral credit, you receive credit when someone uses your valid code and makes their first successful payment. Credit is calculated from one standard monthly rate. Check the conditions for your code and credit in Hysio.
Referral credit is 50% of one standard monthly rate: €10 for Starter, €20 for Pro or €40 for Unlimited, excluding VAT. It is not 50% of the annual invoice. If you are a new customer with a question about a discount offer, contact us before paying.
Prices on the pricing page exclude VAT. Keep your invoices for your business records. How you can account for the costs or VAT depends on your circumstances. Discuss this with your accountant.
Privacy and information
9The linked legal documents are available in Dutch.
Information is encrypted in transit, and access is restricted to authorised people who need it to provide the service. The privacy notice explains the safeguards, parties involved and processing locations.
Hosting and text processing are required to stay within the EU; for text processing Hysio also commits to an EU-bound route and records which route applies. Speech-to-text may be processed outside the EU, under standard contractual clauses and a transfer assessment. The privacy notice and annex 3 of the data processing agreement list the current parties, locations and safeguards.
Under the processing agreements, Hysio and its AI processors may not use client information for model training. This is different from temporary processing or storage needed to provide the service. See the data processing agreement and privacy notice.
The disclaimer and legal overview explain why audio is processed and the rules for access, storage and deletion. Closing your browser does not by itself delete a recording. For questions about your information, contact privacy@hysio.nl.
Yes. The practice or organisation that determines how client information is processed is the controller; if you work independently, that may be you. Hysio acts as processor for this information. The data processing agreement forms part of the legal documents accepted at registration.
Explain in advance why you use Hysio and what information is processed. Where required, obtain consent before recording and transcribing the conversation. Follow your organisation’s rules on informing clients and the applicable lawful basis. The client information can help you explain.
Access is restricted to authorised people and parties who need the information to provide the service. This does not mean that only you can process the information. The privacy notice and data processing agreement describe their roles and the applicable conditions.
Report your concern to privacy@hysio.nl and follow your organisation’s procedure as well. Do not include unnecessary client information. Hysio follows the notification and cooperation provisions in the data processing agreement and informs the responsible party without undue delay.
Save the information you need in your own records in good time. After termination, the export rights and time limits in the Data Access Arrangement apply. For help with an export or deletion request, email privacy@hysio.nl. Cancelling a subscription is different from deleting your account.
Devices and integrations
5Yes. You can use Hysio in a browser on a phone, tablet, laptop or desktop without installing anything. Recording requires a working microphone and the appropriate browser permission. See Mobile for the status of the separate mobile version.
Use an up-to-date browser and an internet connection. To record, check that your microphone works and that the browser has permission to use it. If something does not work, contact us and tell us which browser and device you use.
Processing information requires an internet connection. If you lose your connection, first check whether your input or processing is still present after reconnecting, before submitting again. Do not rely on automatic recovery or guaranteed preservation of an interrupted recording.
Review the draft in Hysio and transfer the correct text to your client’s record. You can copy text or export it as PDF, Word or text. This is not an automatic record-system integration. Want to discuss a potential integration? Contact us.
Check that your browser has permission to access the microphone and that the correct microphone is selected on your device. Test the microphone outside Hysio as well. Does the problem persist? Contact support and tell us which device and browser you use, without sending any client information.
Help and getting started
6Email support@hysio.nl or use the contact page. Briefly explain what you want to do and where you are stuck. Do not include client information unless it is needed. Personal support is included with all three subscriptions.
The Academy in Hysio provides guidance on using assistants. Also check the information for your professional profile. If you cannot find the guidance you need, email support@hysio.nl and we will help you.
Yes. Choose a preferred time on the demo page and tell us what you would like to see. An enquiry is not yet a confirmed appointment. During the demo, we discuss how Hysio fits your work and answer your questions.
Create an account, check your profile and choose an available assistant for a familiar task. Follow the guidance in Hysio and carefully review your first draft. Start with only the information needed for that task.
Manage your profile and subscription details in Hysio. To request account deletion, see Delete account. If you only want to stop your subscription, cancel it instead; cancellation and account deletion are separate actions.
Check that you are using the email address you registered with. Forgotten your password? Choose “Forgot password” on the sign-in page. If you still cannot sign in, email support@hysio.nl. Never share your password.
GDPR-compliantYou stay in control
Personal support
Still have a question?
Let’s talk it through.
Tell us where you are stuck, or explore Hysio with us in a demo.