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Record the conversation and clearly state your own findings and agreed actions.
Hysio Ambulance Nursing
AI Voice-Driven Reporting for ambulance nurses
After the call-out, you say what you saw, measured and did. Hysio organises it into a call-out report, a report of your assessment or a handover for the receiving team.
Spoken care information from your care encounter
Ambulance nursing
A structured report in your professional terminology
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Hysio turns spoken information into a report. Choose the report format for the conversation you are documenting.
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- Hysio Ambulance Care Report
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How Hysio fits into your workday
More attention for the conversation, less typing afterwards.
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You document the conversation
State relevant information, your own findings and agreed actions aloud so you can find them in your report.
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Hysio creates your report
The information appears under the headings of your chosen report format, so you can review each section.
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You review and copy the report
Check names, facts and agreed actions. Edit the text where needed before using the report in your records.
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Quick answer Reports for ambulance nursing 50 questions with cited sources
Quick answer
Call-out report and handover in ambulance care
Three documentation formats that follow the call-out: from dispatch and on-scene assessment to the handover to the emergency department.
Here is a brief overview of how Hysio records the call-out. You read every report back and decide what goes into the ambulance record.
- How does it work after a call-out?
- You record what happened during the ambulance call-out and the prehospital assessment, and Hysio turns it into an ambulance care report. That is how voice-driven reporting, also called AI documentation, works. You choose from three formats: Care Report, Prehospital Assessment and Acute Handover. [3] [4] [5] [1]
- What stays separate?
- Information from the dispatch centre (MKA), what the client or bystanders say, your measurements and the care delivered each stay with their own source and time. [2] [12]
- Who has the final say?
- You. Hysio is built to be the most reliable help with your call-out report: the report follows what you said, and you check it last. [1] [2]
- What does Hysio cost for an ambulance nurse?
- A Starter plan of €20 per month, excl. VAT, is enough. With it you use Hysio as an individual ambulance nurse. [6]
- Documentation formats 3 profession-specific documentation formats: Hysio Ambulance Care Report, Hysio Ambulance Prehospital Assessment, Hysio Ambulance Acute Handover.
- Price €20 per month for Starter, excl. VAT
- Free trial General trial of 14 days
- Boundaries Hysio does not determine urgency or dispatch category and does not fill in missing values.
- Responsibility The ambulance nurse reads the call-out report back and finalises the record text.
Voice-driven reporting in ambulance care
Which documentation formats are there for ambulance care? #
For ambulance nursing, there are 3 documentation formats: Ambulance Care Report, Ambulance Prehospital Assessment and Ambulance Acute Handover. The care report follows the whole call-out. The assessment records what you found on scene. The handover is short and meant for the receiving team. With voice-driven reporting, you record what you saw and did after the call-out; you check the text before the handover. [3] [4] [5] [1]
What does the Ambulance Care Report set out? #
The Ambulance Care Report turns one call-out into a short, chronological report. Dispatch and dispatch centre information, what the client says, your measurements, your assessment, the care, the response to it and the transport each get their own place. Open points stay open. Hysio does not fill in a value or time that you did not mention. [3]
What do you record in the Ambulance Prehospital Assessment? #
The Ambulance Prehospital Assessment describes one on-scene assessment. You state the course of the complaint, what you saw and measured, and your own professional assessment. Then come the intervention, the response and the choice of transport. What you do not know yet is included as open information. Hysio does not turn your assessment into a diagnosis. [4]
When do you use the Ambulance Acute Handover? #
You use the Ambulance Acute Handover on arrival, for the team that takes over the client. It is a short text with the current condition, the medical history, values, procedures and open actions. Each item shows its source and time. Before handing over, you check that everything is right and who gave the information. [5]
When do you choose the Ambulance Care Report after a call-out? #
Choose the care report if you want to record the whole call-out, from dispatch to transport. It also fits a call-out without a handover to a hospital. Tell it in the order in which it happened. Hysio keeps that order and does not put your measurements between other people's reports. [3]
What do you note if the complaint changes on the way? #
Record both moments, each with a time. Say what you saw first and what was different afterwards. The Prehospital Assessment sets these out as two source moments, one below the other. Hysio draws no conclusion from them about cause or urgency; that judgement stays with you. [4]
When do you choose the Acute Handover and not the call-out report? #
The call-out report is for the record of the call-out. The acute handover is for the recipient, for example the emergency department. They want to know quickly how the client is doing now and what is still open. You can make both from the same dictation, but you read each text back separately. [5]
How do you record dispatch centre information alongside your own observation? #
Name the dispatch centre as the source of the dispatch call. What you see on scene, you say as your own observation. That way the next colleague reads straight away what was known beforehand and what you established. If the dispatch call does not match what you found, both stay in. [3]
What does Hysio cost for an ambulance nurse? #
For €20 per month, excl. VAT, you use Starter. You do not pay per call-out or per documentation format. When comparing, also count the time you spend reading back and correcting. You decide which text you transfer to the ambulance record. [6]
Which privacy agreements apply when you use Hysio in the ambulance? #
Agree with your regional ambulance service who may listen, read, edit and approve. Only record what is needed for the care of this client. Bystanders sometimes hear a lot, but that does not give them a right of access. You decide what is kept or shared, following your organisation's agreements. [8]
On the road and at the handover
What does the Wet BIG say about the ambulance nurse? #
As a nurse, you have an article 3 profession under the Wet BIG. You are listed in the BIG register with name, BIG number and profession, and those details are public. In your call-out report, the professional responsibility stays with you. Hysio organises what you say, but does not assess anything in your place. [15]
How is the quality of ambulance care monitored? #
The Kwaliteitskader Ambulancezorg 2.0 (quality framework for ambulance care) is a separate source on quality. It describes 23 quality indicators, an implementation plan and a maintenance plan. The framework was presented on a tripartite basis in July 2024 and included in the Register of Zorginstituut Nederland on 2 October 2024. A clear call-out report makes it easier to look back on that later. [13]
Where does your report stop and the emergency nurse's begin? #
The ambulance nurse works prehospitally and on the move. The emergency nurse works in the hospital, after the handover. So in terms of content, your report ends at arrival or handover. Do not write down a conclusion you could not substantiate on scene; that belongs with whoever takes over the care. [11] [12] [13]
How do you note what bystanders say? #
Say who told you, for example a neighbour or a partner. Hysio then puts it in the assessment as a report from that person, separate from your observation. That way a bystander's account does not quietly turn into an established fact. [4]
What do you do if a value is still missing at the handover? #
Leave the value open and say that it is missing. Hysio does not fill in a normal value and does not estimate anything. In the acute handover it appears as an open action, so that the receiving team knows what still needs to be measured or checked. [5]
How do you describe the response to an intervention? #
First say what you did and when. Then say what you saw or measured after that action. The care report sets intervention and response side by side in this way. Hysio does not draw a causal link that you did not state yourself. [3]
How do you record a repeated measurement during the call-out? #
Record each measurement with the moment you took it. Hysio puts them in time order and does not calculate a trend. If you want to name a course yourself, say it as your assessment. Then the difference between measurement and interpretation stays visible. [4]
How do you keep track of what has already been handed over to the receiving team? #
Say what you handed over, to whom and when. What has not yet been discussed stays an open action. Hysio does not write that something was taken over if you did not say so. That way the status of the handover is still right afterwards. [5]
What changes with Hysio if you use voice-driven reporting after a call-out? #
When you type, you write the record text straight away. When you dictate, you first tell the call-out and Hysio organises it afterwards. So voice-driven admin shifts the work to reading back. Compare how often you need to correct something and whether the text is clear for the next colleague. [9]
How do you test Hysio with practice call-outs during the trial period? #
The trial period lasts 14 days. Take a few fictional call-outs, for example a fall at home and a breathless client. Record them as you would after a real call-out. See whether dispatch information, measurements and transport stay properly apart and how much you need to correct. [7]
Call-out form and national protocols
Does the V&VN documentation guideline also apply in ambulance care? #
The guideline was not written specifically for ambulance care. It applies to documentation of care or support for all client groups, care settings and organisations where nurses and carers work. Use it as a basis, alongside the agreements of your regional ambulance service. Only note what was established during this call-out. [11] [12] [13]
Which protocols guide ambulance care alongside the general guideline? #
Besides the general guideline, ambulance care has its own frameworks. The LPA family (LPA-HC, LPA-MC, LPA-LC) and the SPART model for clinical reasoning mainly guide what you do, and to a lesser extent the documentation. Hysio does not apply any protocol. You leave visibly open what still needs to be checked. [11] [12] [13]
What is the SPART model for clinical reasoning? #
SPART is ambulance care's own framework for structuring clinical reasoning. It was introduced in 2019 for highly complex care. Since the extension with LPA-MC and LPA-LC in 2025, it is also meant for medium and low complexity care. In your report, you describe the call-out as it really went. [11] [12] [13]
What does the Kwaliteitskader Ambulancezorg 2.0 mean for your work? #
The framework has 23 quality indicators, with an implementation and maintenance plan. It was presented on a tripartite basis in July 2024 and has been included in the public Register of Zorginstituut Nederland since 2 October 2024. For you, this means: observation, interpretation and agreement recognisably apart, so that quality can be followed later. [13]
Which laws and frameworks apply to ambulance care? #
Among others, the Wkkgz, the Wazv, the Nota Goede Ambulancezorg, the Kwaliteitskader Ambulancezorg and the LPA. They concern quality, organisation and practice. For your call-out report, this mainly means: alongside the outcome, also record what is still open. [12]
What do NEN 7512 and NEN 7513 regulate for the ambulance record? #
NEN 7512 is about exchanging data, NEN 7513 about logging who views a record. For your report, this means: note which source and which responsible person belong to an item. Link measured values and interventions to a time. [11] [12] [13]
What belongs in an acute handover? #
An acute handover connects ambulance care with the next organisation. State the reason, the main observations, the care delivered and what is still open, with source and time. Keep the steps of the nursing process recognisable. Only name what the call-out actually showed. [11] [12] [13]
How do you record transport and destination in the care report? #
Say where you transported the client and who made that choice. Also mention the condition during transport if it changed. The care report puts this under follow-up. Hysio does not choose a destination and does not add a reason that you did not mention. [3]
Does the Hysio call-out report go into the ambulance record automatically? #
No. Hysio does not write directly to an electronic client record. You transfer the checked text yourself, following the agreements of your regional ambulance service. Check the client, the recipient and whether everything is complete beforehand. A documentation format is not a technical link. [10] [9]
How do you read back a Hysio call-out report before you transfer it? #
Read the whole report and set it against your memory of the call-out. Pay attention to times, values, professional terms and who said what. Is the agreed next step right? Hysio organises the text, but you correct and approve it. [9]
ABCDE, times and boundaries
What is SNOMED CT and why does the guideline mention it? #
SNOMED CT is a shared clinical language. The Dutch edition is active and is revised regularly. V&VN, VWS and other national bodies name it as the basis for unambiguous communication, and so does the V&VN documentation guideline. In your call-out report, it makes clear what you heard, saw and did. [15]
What is in the eOverdracht information standard? #
eOverdracht contains administrative data, the general context of the client, the medical context and the nursing context. The latter includes the care plan and the description of the state of health. A Hysio text is not an eOverdracht message. You do use the content as a basis for what you hand over. [14] [15]
How do you write for the emergency department or the GP who takes over the client? #
Professionally, factually and matter-of-factly. The eOverdracht standard organises this into fixed categories, not into a form of address. Give facts and agreed next steps each their own place. If a date, role or meaning is unclear, ask before you hand over. [14]
Does the report itself determine an urgency or dispatch category? #
No. Hysio does not determine urgency, priority, indication or instruction. If you state an urgency yourself, it appears in the report as your assessment. If the category comes from the dispatch centre, the dispatch centre is shown as the source. [4]
How do you pass on the medical history without it reading as the current condition? #
Say who you heard the medical history from and what period it relates to. The acute handover sets medical history and current condition one below the other, not mixed together. That way the emergency department does not accidentally read an old complaint as something from today. [5]
How do you record your ABCDE findings? #
Record per section what you found, with the value and the time. For a section you did not assess, say so too. Hysio does not fill in an empty step. The report then shows what you actually checked. [3]
What happens to an assessment that you say out loud? #
It goes into the report as your professional assessment. Hysio does not turn it into an established diagnosis and does not tone it down either. If needed, say what your assessment rests on, such as a measurement or an observation. [4]
How does the timeline of the call-out stay correct in the handover? #
State times for dispatch, arrival, interventions and departure. Hysio puts them in the order you give and does not move anything. A time you estimate, you name as an estimate. Before the handover, read back whether the order is still right. [5]
How do you correct an error in a Hysio call-out report? #
Start from your own source: what did you really say or measure? Only adjust the passage that is wrong. Then check whether the error also appears in the summary or the handover. Hysio does not change the professional content without you. [9]
What do you do if your dictation in the ambulance is partly unintelligible? #
Mark what you cannot understand and do not guess. Listen again or check with your colleague on the call-out. Voice-driven reporting works best with a short dictation straight after the call-out. A clear gap is better than a silent assumption. [9]
Practical choices in your working day
How is ambulance care organised in the Netherlands? #
Under the Wazv, the regional ambulance service (RAV) is authorised and obliged to provide ambulance care, or have it provided, in its own region. So it is a regional structure regulated under public law and not a free market of separate providers. Working agreements on your report therefore come from your own regional ambulance service. [11] [12] [13]
Which quality information does the framework ask of a regional ambulance service? #
The Kwaliteitskader Ambulancezorg 2.0 asks Regionale Ambulancevoorzieningen (regional ambulance services) to submit quality information according to the 23 quality indicators. The framework has been in the Register of Zorginstituut Nederland since 2 October 2024. How often and in what form you submit is not set out precisely. In your report, write down what really happened during the call-out. [13]
How do you record a call-out without transport? #
Use the care report and say clearly that there was no transport. State what you assessed, which care you gave and which advice you left. Hysio does not make up a reason for not transporting that you did not mention. The follow-up stays separate. [3]
What do you note if information from the dispatch centre later turns out to be wrong? #
Leave the dispatch call as it came in, with the dispatch centre as the source. Then add what you found yourself. Hysio does not delete the original dispatch call and does not choose a version. The difference stays visible for whoever reads the report later. [4]
How do you keep the acute handover short for the emergency department? #
Only record what the receiving team needs now: condition, values, procedures and open actions. The rest is already in your care report. The handover follows fixed headings, so that the emergency department quickly finds what it is looking for. [5]
What do you put under follow-up in the care report? #
Only what was really agreed or handed over. A plan you still need to discuss, you name as an open point. Hysio does not turn an idea into an agreement. For an agreement, name who takes it up, if that is known. [3]
How do you record that a client refuses transport? #
Describe factually what the client said, which information you gave and who was present. Also state your own assessment, if it comes from you. Hysio does not assess mental capacity and does not add a conclusion. Otherwise follow the agreements of your regional ambulance service. [4]
How do you make one handover when two colleagues record the call-out? #
When recording, say who saw or did what. Hysio keeps those sources apart and does not choose which version is right. Read back together whether the handover has one clear line. If in doubt, it stays an open point. [5]
How do you measure whether voice-driven reporting after a call-out saves time? #
First measure how long recording, reading back and correcting take now. Then compare similar call-outs with Hysio. Look not only at time, but also at completeness and clear professional language. A faster first text is only a gain if there is less to correct. [9]
How do you start using AI for your admin on the road? #
Start small, with one type of call-out and a few practice cases. Agree who watches over source, privacy and approval. Check every text before saving. Only expand once the way of working proves reliable in your team. [9] [8]
Sources
- 1 Hysio: Beroepsprofiel ambulanceverpleegkunde (interne Hysio-documentatie) Document date: 2026-08-09 Accessed on 2026-08-31
- 2 Hysio: Beroepsprofielonderzoek ambulanceverpleegkunde (interne Hysio-documentatie) Document date: 2026-08-09 Accessed on 2026-08-31
- 3 Hysio: Hysio Ambulance Zorgverslag (interne Hysio-documentatie) Document date: 2026-08-24 Accessed on 2026-08-31
- 4 Hysio: Hysio Ambulance Prehospitale Beoordeling (interne Hysio-documentatie) Document date: 2026-08-24 Accessed on 2026-08-31
- 5 Hysio: Hysio Ambulance Acute Overdracht (interne Hysio-documentatie) Document date: 2026-08-24 Accessed on 2026-08-31
- 6 Hysio: Actuele Hysio-prijzen (interne Hysio-documentatie) Document date: 2026-08-26 Accessed on 2026-08-31
- 7 Hysio: Actuele algemene proefperiode (interne Hysio-documentatie) Document date: 2026-08-26 Accessed on 2026-08-31
- 8 Hysio: Hysio Privacyverklaring (interne Hysio-documentatie) Document date: 2026-07-15 Accessed on 2026-08-31
- 9 Hysio: Hysio Disclaimer (interne Hysio-documentatie) Document date: 2026-07-15 Accessed on 2026-08-31
- 10 Hysio: Hysio-grens voor elektronische dossiers (interne Hysio-documentatie) Document date: 2026-07-15 Accessed on 2026-08-31
- 11 IGJ: Ambulancezorg (sectorpagina) Document date: 2026-08-09 Accessed on 2026-08-31
- 12 AZN: Nota Goede Ambulancezorg Document date: 2026-08-06 Accessed on 2026-08-31
- 13 AZN / Zorginstituut Nederland: Kwaliteitskader Ambulancezorg 2.0 Document date: 2026-08-06 Accessed on 2026-08-31
- 14 Nictiz: eOverdracht Document date: 2026-08-06 Accessed on 2026-08-31
- 15 V&VN (ontwikkeld door Hanze University of Applied Sciences Groningen, gefinancierd door ZonMw): Richtlijn Verslaglegging: Richtlijn Verpleegkundige en Verzorgende Verslaglegging Document date: 2026-08-09 Accessed on 2026-08-31
Hysio creates the report. You remain responsible for what you save in the record.