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Keep your attention on the care encounter.
Record the conversation and clearly state your own findings and agreed actions.
Hysio Client Support
AI Voice-Driven Reporting for client support
After a conversation, you dictate what the client is asking for and which choices there are. Hysio turns it into a request-for-help intake, conversation report or evaluation. The client's own words come first.
Spoken care information from your care encounter
Client support
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Hysio turns spoken information into a report. Choose the report format for the conversation you are documenting.
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State relevant information, your own findings and agreed actions aloud so you can find them in your report.
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Check names, facts and agreed actions. Edit the text where needed before using the report in your records.
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Hysio Client Support
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Quick answer Request for help, conversation and consultation in client support 50 questions with cited sources
Quick answer
Record keeping as a client support worker, with the client's self-direction first
A client wants to choose for themselves, even when the municipality, care provider or family have a say. For each conversation, Hysio organises what the client wants, which options there are and what was agreed.
A client support report shows what the client wants, follows the rules of the Wmo and Wlz and fits your independent role.
- What does Hysio do in client support?
- For client support workers, voice-driven reporting comes down to this: you talk about an independent conversation on a request for help and Hysio creates the report. It is also known as AI documentation. There are formats for intake, conversation, consultation and evaluation. [1] [7]
- How does the client's voice stay recognisable?
- The client's wish stays separate from what someone close to them or the municipality contributes. With AI reporting, too, the source of every passage stays visible. [2] [7]
- Who decides what goes into the report?
- You, together with the client. The interpretation and the choice for the record lie with you, as does every correction. [1] [7]
- Documentation formats Hysio Client Support Request Intake, Hysio Client Support Conversation Report, Hysio Client Support Consultation & Representation and Hysio Client Support Evaluation & Handover.
- Origin What the client, people close to them and agencies contribute stays separate.
- Boundaries No Wmo decision, no eligibility assessment and no added data.
- Responsibility You approve the text in the client support record.
Voice-driven reporting in client support: the documentation formats
Which documentation format fits a client's request for help? #
Hysio Client Support Request Intake is for the request for support. With the request for support, start with the client's wishes and own words. In the choice report, separate purpose, people involved and follow-up. The client support worker checks the source and follow-up for the request for support, so that the origin stays visible in the client support record. [1] [2] [3] [7] [8]
Where do the life domains go in the report? #
Hysio Client Support Conversation Report helps organise the life domains recognisably for the client support record. With the life domains, keep information, option, advice and decision clearly apart. In the choice report, organise words, context, observations and agreements. For the client support worker, meaning and next step in the client support record for the life domains stay traceable within client support, from the perspective of independent client support. [1] [2] [4] [8] [9]
What do you record about the client's self-direction? #
Hysio Client Support Consultation & Representation follows the source structure for self-direction. Around self-direction, describe which question was asked and which options were actually discussed. In the choice report, compare roles and choices with the source. [1] [2] [5] [9] [10]
When does an intake conversation call for a different documentation format? #
An intake conversation fits the first broad contact in which the request for support, wishes, representation and relevant life domains are explored. Hysio Client Support Request Intake is intended for situations in which that first round of questions is central. Client Support Evaluation & Handover is intended for a later conversation in which you look back on the request for support. The client support worker checks source, purpose and follow-up before saving. [1] [2] [6] [10] [7]
How do you write up a consultation with the municipality or care provider? #
Client Support Consultation & Representation is intended for situations in which wishes, representation and agreements in a consultation are central. Record the client's own words, participants, decisions and action owner separately. The client support worker keeps a municipal or organisational decision separate from their own support and checks source and follow-up before saving. [1] [2] [3] [7] [8]
What do you include when a client chooses between provisions? #
For a choice between provisions, include in the client support record only the information needed for the handover. With a choice between provisions, keep information, option, advice and decision clearly apart. In the choice report, check the recipient, consent and open actions. [1] [2] [6] [8] [9]
Can voice-driven reporting carefully organise a conversation about representation? #
Hysio Client Support Consultation & Representation is intended to organise a dictation about representation. Describe which question was asked, who spoke on whose behalf and which options were actually discussed. Mark unintelligible passages for follow-up questions. The client support worker checks the text and decides what is saved in the record. This way, voice-driven reporting shows who spoke on whose behalf, so that the client's self-direction remains recognisable in the report. [1] [2] [4] [9] [10]
How does input from someone close to the client stay recognisable in a choice report? #
In the choice report, keep different perspectives visible side by side. Only once the source has been checked does the client support worker decide whether the text about information from someone close to the client is ready for the client support record within independent client support. [1] [2] [3] [10] [7]
Who writes the professional interpretation in client support? #
The client support worker formulates the professional interpretation in the client support record, never Hysio. Start the interpretation with what has changed for the client since the original request for help. In the choice report, state who the conclusion comes from. [1] [2] [6] [7] [8]
What do you check before the desired support goes into the choice report? #
Within client support, the final check of the desired support remains human work. With the desired support, keep information, option, advice and decision clearly apart. In the choice report, read the note alongside the contact. [1] [2] [5] [8] [9]
Kitchen table and request for help
How do you record the client's own words after an independent conversation? #
Record the client's own words verbatim or recognisably, with role and contact moment as source data. Keep those words separate from your own interpretation, summary and professional assessment. Note which question was asked, which agreement followed and which part is still open. The client support worker then checks whether the source stays traceable in the client support record. [1] [2] [3] [7] [8]
How do you separate the question behind the request for help from your own observation? #
In the choice report, give people close to the client and healthcare professionals separate source roles. With the question behind the request for help, the client support worker decides after checking, from the position of independent client support, what is saved in the client support record. [1] [2] [4] [8] [9]
What do you need to know to understand housing and daily life? #
Housing and daily life gain meaning through the context of the contact. Around housing and daily life, describe which question was asked and which options were actually discussed. In the choice report, name those present, the moment and the type of information. When checking sources for housing and daily life, the client support worker assesses in the client support record, from the perspective of independent client support, whether the text is ready. [1] [2] [5] [9] [10]
What do you do when information about care and support is missing? #
Missing information about care and support stays open. Link care and support to the purpose of the conversation and not to an assumed eligibility assessment. Create a targeted point to follow up in the choice report. [1] [2] [6] [10] [7]
How do you record differing views on the role of the network? #
Perspectives on the role of the network can diverge. With the role of the network, start with the client's wish and own words. In the choice report, leave every statement with its source. [1] [2] [3] [4] [7] [8]
When is an agreement about a goal verifiable for the client? #
For the client support worker, an agreement about a goal with a timeframe needs a verifiable status. With a goal with a timeframe, keep information, option, advice and decision clearly apart. In the choice report, record content, owner, timeframe and progress. After checking, the client support worker decides, for a goal with a timeframe and from the perspective of independent client support, what is saved in the client support record. [1] [2] [5] [8] [9]
What do you include in a handover with different points of view? #
A handover of different points of view calls for purposeful selection. Around different points of view, describe which question was asked and which options were actually discussed. In the choice report, go through necessity, consent and receipt. When checking sources for different points of view, the client support worker assesses in the client support record, from the perspective of independent client support, whether the text is ready. [1] [2] [6] [9] [10]
How do you avoid an overly firm conclusion in a choice report? #
The client support worker names source and uncertainty in the client support record. Link a correction to the purpose of the conversation and not to an assumed eligibility assessment. In the choice report, choose words such as reported or assessed. [1] [2] [5] [10] [7]
How do you process a later correction to an open question from the client? #
If an open question from the client changes, you note what is going on now with the date and leave the earlier question in place. With an open question, start with the client's wish and own words. Keep the date, reason and adjusted passage in the choice report. [1] [2] [4] [7] [8]
Which report structure fits what you discussed in the conversation? #
A kitchen table conversation, a consultation with the municipality and an evaluation each call for their own structure. When choosing the report, keep information, option, advice and decision clearly apart. In the choice report, compare the headings with the chosen type of contact. With voice-driven reporting, you first dictate the client's wish. [1] [2] [6] [3] [8] [9]
Independence and your role
What does the Wmo 2015 ask of independent client support? #
The Wmo 2015 and the information from Zorginstituut Nederland describe client support as independent support in finding and organising suitable help. The client support worker stays alongside the client and does not take over a municipal decision. With the Wmo 2015, start with the client's wishes and own words. In the choice report, use the framework for your own assessment. After checking, the client support worker decides, for the Wmo 2015 and from the perspective of independent client support, what is saved in the client support record. [1] [2] [3] [7] [8]
How do you check information about independent support? #
In the choice report, check role, timeliness and scope. When checking sources for independent support, the client support worker assesses in the client support record, from the perspective of independent client support, whether the text is ready. The healthcare professional in client support checks the source for independent support and determines the agreed follow-up. Missing information about independent support stays visibly open. [1] [2] [4] [8] [9]
Which legal limit applies to client support under the Wlz? #
Around Wlz client support, Hysio may not add a Wmo decision, eligibility assessment, representation or legal conclusion. Around Wlz client support, describe which question was asked and which options were actually discussed. In the choice report, leave authority with the right healthcare professional. [1] [2] [5] [9] [11]
How do you describe a complaint or incident as a client support worker? #
You describe a complaint or incident from the client, the source and the factual course of events. Do not turn the text into a Wmo decision and do not write as if the client support worker takes over the authority of a municipality or care office. Link a complaint or incident to the purpose of the conversation and not to an assumed eligibility assessment. In the choice report, separate the process note, record fact and safety weighing. [1] [2] [6] [11] [7]
How long do you keep a client support record? #
The retention period follows the purpose, the record holder and the regime within which the client support takes place. Before saving, check which organisation manages the record and which local agreements apply to retention and destruction. With record retention, start with the client's wish and own words. In the choice report, do not confuse the date of an event with the destruction date. With record retention, the client support worker decides after checking, from the position of independent client support, what is saved in the client support record. Those agreements also apply with voice-driven admin. [1] [2] [3] [7] [8]
What does quality registration say about your work as a client support worker? #
Registerplein describes registration requirements for client support workers. That says something about professional quality, not that Hysio can determine the client's interests or a formal decision on an application. With Registerplein, keep information, option, advice and decision clearly apart. In the choice report, only include a confirmed registration status. When checking sources for Registerplein, the client support worker assesses in the client support record, from the perspective of independent client support, whether the text is ready. [1] [2] [4] [8] [9]
How do you record consent in a traceable way? #
Write down what the client gave consent for, for example to talk to the municipality or a care provider. Around consent, describe which question was asked and which options were actually discussed. In the choice report, note the person, purpose, moment and limits. [1] [2] [5] [9] [11]
What do you check before you share data with the municipality? #
Before you share something with the municipality, you check together with the client who receives it and for what. Link data sharing to the purpose of the conversation and not to an assumed eligibility assessment. In the choice report, check necessity, legal basis, destination and status. [1] [2] [6] [11] [7]
Who is responsible for the professional analysis of the request for help? #
Within client support, the interpretation of a professional analysis stays with the qualified discipline. With a professional analysis, start with the client's wish and own words. In the choice report, write the source and the professional meaning separately. [1] [2] [5] [7] [8]
How do you know whether the rules for client support are still current? #
For sources on current rules, the client support worker checks owner, version and date. With current rules, keep information, option, advice and decision clearly apart. In the choice report, verify owner, date and local validity. When checking sources for current rules, the client support worker assesses in the client support record, from the perspective of independent client support, whether the text is ready. [1] [2] [6] [8] [9]
Self-direction and boundaries
Which details do you record about self-direction? #
Self-direction requires demonstrable professional data. With self-direction, start with the client's wishes and own words. In the choice report, do not adopt a missing classification. When checking sources for self-direction, the client support worker assesses in the client support record, from the perspective of independent client support, whether the text is ready. [1] [2] [3] [7] [8]
How do you write clearly about options? #
Professional language around options needs source context. With options, keep information, option, advice and decision clearly apart. In the choice report, check term, unit and meaning. The client support worker checks the source and follow-up for professional language about options, so that the origin stays visible in the client support record. [1] [2] [4] [8] [9]
What do you leave open when you do not know who supports the client? #
In the client support record, missing data on network support stay empty. Around network support, describe which question was asked and which options were actually discussed. In the choice report, mark the gap for follow-up. Admin with AI does not fill in such a gap by itself. [1] [2] [5] [9] [10]
How do you record a safety signal on which sources contradict each other? #
In the client support record, conflicting sources about a safety signal stay visible. Link a safety signal to the purpose of the conversation and not to an assumed eligibility assessment. In the choice report, name the different people who reported and observed it. [1] [2] [6] [10] [7]
Where do you draw the line when the client reports a concern? #
Do not add a neutral-sounding professional decision to the choice report. During the source check of a reported concern, the client support worker assesses, from the position of independent client support, whether the text in the client support record is ready. [1] [2] [3] [4] [7] [8]
What do you do with a safety signal you notice at the client's home? #
Within client support, the client support worker links every safety signal to its source and a home visit. With a home visit, keep information, option, advice and decision clearly apart. In the choice report, note words, observation and stated interpretation. [1] [2] [5] [8] [9]
How do you keep the client's perspective and your assessment apart? #
State what the client tells you and which choice or preference the client expresses. Keep information from others and your own observations separate. For a professional assessment, state who it comes from and on which information it is based. This keeps the client's perspective, your support and the agreed next step recognisable. [1] [2] [6] [9] [11]
May Hysio fill in a municipal decision that is still missing? #
A missing municipal decision stays missing. Link a municipal decision to the purpose of the conversation and not to an assumed eligibility assessment. In the choice report, leave the owner and status open. [1] [2] [5] [11] [7]
How do you describe what support achieved without claiming too much? #
With a description of effects, the client support worker links effect or cause only to demonstrable evidence. With a description of effects, start with the client's wishes and own words. In the choice report, separate expectation, observation and assessment. When checking sources for a description of effects, the client support worker assesses in the client support record, from the perspective of independent client support, whether the text is ready. [1] [2] [4] [7] [8]
Which final check is part of the evaluation of support? #
The final check of the evaluation of support follows the source. When evaluating support, keep information, option, advice and decision clearly apart. In the choice report, go through timing, uncertainty and follow-up. The client support worker checks the source and follow-up when evaluating support. The origin of the evaluation of support stays visible in the client support record. You read an evaluation made with voice-driven reporting through together with the client's question. [1] [2] [6] [3] [8] [9]
Practical questions about Hysio for client support
What do Hysio's plans cost for client support workers? #
Starter costs €20 per month excl. VAT, Pro €40 and Unlimited €80. With yearly billing, you pay for ten months and get two months free. The price is not calculated per conversation, report or client contact. Check the current plan terms on the pricing page and choose a plan based on your organisation, not on the type of support you record. [1] [2] [3] [13]
Which privacy agreements belong with independent client support? #
As an independent client support worker, you keep only what the client needs, and you agree that with them. The client support worker assesses privacy in light of the type of contact and the record agreements for client support. Agree reading and approval roles locally for the choice report. [1] [2] [4] [14]
By hand, dictated or with voice-driven reporting: what fits client support? #
Writing by hand takes longest, and a dictation saves typing but not organising. Hysio puts the conversation about the request for help straight into the sections of the client support report. Because you work independently, you choose what you save and what stays with the client. That way of working with Hysio is also called AI reporting. [1] [2] [5] [13] [14]
What do you test in the free trial period with a kitchen table conversation? #
You can start free for 14 days. The client support worker assesses the trial period per type of contact, together with the record agreements for client support. In the choice report, safely test time, faithfulness to the source and readability. During the source check of the trial period, the client support worker assesses, from the position of independent client support, whether the text in the client support record is ready. [1] [2] [6] [13]
Does Hysio work with the record system you use? #
Hysio does not connect automatically with the record system you use. The client support worker tests the record transfer against the type of contact and the record agreements for client support. In the choice report, check the handover, recipient and technical method. The client support worker checks the source and follow-up with a record transfer, so the origin stays visible in the client support record. [1] [2] [3] [14]
Who reads the choice report through before it is saved? #
Within client support, the client support record is only usable after the client support worker has checked the source and the text. The client support worker assesses the human check in light of the type of contact and the record agreements for client support. In the choice report, go through professional language, gaps and follow-up. [1] [2] [4] [15]
How do you adjust an existing choice report from the source? #
If you adjust a choice report, go back to what the client said themselves. The client support worker assesses a correction in light of the type of contact and the record agreements for client support. In the choice report, change only what is demonstrably substantiated. [1] [2] [5] [14]
What do you do when your dictation after a conversation is incomplete? #
Within client support, the client support worker leaves missing or unclear words open. The client support worker assesses an incomplete dictation in light of the type of contact and the record agreements for client support. In the choice report, mark the gap for targeted follow-up questions. When checking sources for an incomplete dictation, the client support worker assesses in the client support record, from the perspective of independent client support, whether the text is ready. [1] [2] [6] [14]
How do you measure whether you save time without the report getting worse? #
Time saved only counts if reading it through together with the client does not take longer than typing yourself. The client support worker weighs time saved against the type of contact and the record agreements for client support. In the choice report, compare similar contacts and the quality of the record. [1] [2] [5] [13]
How do you start small with Hysio as a client support worker? #
A controlled assessment of the Hysio report structure first concerns one type of contact, with the other three documentation formats as later points of assessment. The client support worker tailors the step-by-step introduction to the type of contact and the record agreements for client support. In the choice report, choose one purpose of contact with a fixed final check. [1] [2] [6] [13] [15]
Sources
- 1 Hysio: Beroepsprofiel cliëntondersteuning (interne Hysio-documentatie) Document date: 2026-08-09 Accessed on 2026-09-01
- 2 Hysio beroepsprofielonderzoek: Beroepsprofielonderzoek cliëntondersteuning (interne Hysio-documentatie) Document date: 2026-08-06 Accessed on 2026-09-01
- 3 Hysio: Hysio Cliëntondersteuning Hulpvraagintake (interne Hysio-documentatie) Document date: 2026-08-24 Accessed on 2026-09-01
- 4 Hysio: Hysio Cliëntondersteuning Gespreksverslag (interne Hysio-documentatie) Document date: 2026-08-24 Accessed on 2026-09-01
- 5 Hysio: Hysio Cliëntondersteuning Overleg & Vertegenwoordiging (interne Hysio-documentatie) Document date: 2026-08-24 Accessed on 2026-09-01
- 6 Hysio: Hysio Cliëntondersteuning Evaluatie & Overdracht (interne Hysio-documentatie) Document date: 2026-08-24 Accessed on 2026-09-01
- 7 Rijksoverheid, wetten.overheid.nl: Wet maatschappelijke ondersteuning 2015 Document date: z.d. Accessed on 2026-08-09
- 8 Zorginstituut Nederland: Cliëntondersteuning (Wlz) Document date: z.d. Accessed on 2026-08-09
- 9 Rijksoverheid (VWS): Factsheet Cliëntondersteuning Document date: z.d. Accessed on 2026-08-09
- 10 Registerplein: Register Cliëntondersteuners Document date: z.d. Accessed on 2026-08-09
- 11 Registerplein: Registratiereglement Cliëntondersteuners Document date: z.d. Accessed on 2026-08-09
- 12 Regelhulp (Rijksoverheid): Onafhankelijke Cliëntondersteuning (OCO) Document date: z.d. Accessed on 2026-08-09
- 13 Hysio: Hysio pricing Document date: 2026-08-26 Accessed on 2026-09-01
- 14 Hysio: Hysio privacyverklaring Document date: 2026-09-15 Accessed on 2026-10-31
- 15 Hysio: Hysio legal information Document date: 2026-07-15 Accessed on 2026-09-01
Hysio creates the report. You remain responsible for what you save in the record.